Welcome to WorkHaven Sales Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We specialize in home office furniture, including bookshelves, desks, filing cabinets, office chairs, and small space solutions. Our products are designed to enhance your workspace, whether you’re setting up a home office or optimizing a small space.
2. Are your products ergonomic?
Yes, many of our products, especially our office chairs and desks, are designed with ergonomics in mind to ensure comfort and support during long work hours.
3. Do you offer customizable furniture options?
Currently, we do not offer customizable furniture options. However, our collections are designed to be versatile and adaptable to various workspace needs.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number.
3. Do you ship internationally?
Yes, we ship globally, with the exception of some remote areas in Asia. Our international shipping options are designed to be seamless and efficient.
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving the product. The item must be in its original condition and packaging. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items, such as custom or personalized products, may not be eligible for return. Please check the product description or contact us for more information.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your data is encrypted and processed securely.
3. Can I create an account on your website?
Currently, we do not offer account creation. However, you can check out as a guest and still receive order updates via email.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
3. Can I get help with setting up my furniture?
While we do not offer in-person setup services, our products come with detailed assembly instructions. If you encounter any issues, our customer support team is happy to assist.
Why Choose WorkHaven Sales Shop?
1. What sets you apart from other furniture retailers?
We are committed to quality, affordability, and customer satisfaction. Our products are designed to solve real-world problems, such as space constraints and the need for ergonomic support, making your work life easier and more enjoyable.
2. Do you offer any exclusive deals or promotions?
Yes, we regularly offer exclusive deals and promotions to our customers. Be sure to check our website and subscribe to our newsletter for the latest updates.
3. Can I trust the quality of your products?
Absolutely. We carefully select and test all our products to ensure they meet our high standards of quality and durability. Your satisfaction is our top priority.
Thank you for choosing WorkHaven Sales Shop! We look forward to helping you create the perfect workspace. If you have any further questions, please don’t hesitate to contact us.