At WorkHaven Sales Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date of delivery.

Non-Returnable Items

Based on our product categories, the following items are non-returnable due to their nature:

  • Custom or personalized items (e.g., engraved desks or bookcases).
  • Items marked as “Final Sale” or “Clearance.”

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for return or exchange. You may use the template below for your request.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
  3. Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship it to the address provided in the instructions.
  4. Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during the purchase. Please allow the following timelines for your refund to be processed:

  • Credit/Debit Cards: 5-7 business days after processing.
  • PayPal: 3-5 business days after processing.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear WorkHaven Sales Shop Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide further instructions on how to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our Returns & Exchanges Policy, feel free to contact us at [email protected]. We are here to help!

Thank you for shopping with WorkHaven Sales Shop. We value your trust and are committed to providing you with the best shopping experience.