Shipping Information
At WorkHaven Sales Shop, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and any unforeseen delays.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process. Here’s how it works:
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- In its original condition.
- Unused.
- In the original packaging.
Returns and exchanges are accepted within 15 days from the date of delivery.
Non-Returnable Items
Due to their nature, the following items are non-returnable:
- Custom or personalized items (e.g., engraved desks or bookcases).
- Items marked as “Final Sale” or “Clearance.”
Returns & Exchanges Process
- Contact Us: Email our customer service team at [email protected] with your order number and reason for return or exchange. You may use the template provided below.
- Receive Instructions: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
- Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship it to the address provided in the instructions.
- Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.
Refund Timeline & Method
Refunds will be issued to the original payment method used during the purchase. Please allow the following timelines for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after processing.
- PayPal: 3-5 business days after processing.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Body:
Dear WorkHaven Sales Shop Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Provide a brief explanation]
Please provide further instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our Shipping & Returns Policy, feel free to contact us at [email protected]. We are here to help!